Frequently Asked Questions

What is the difference in over the counter products and those sold at Downtown Spa and Laser Center?

The Downtown Spa and Laser Center in Norfolk sells medical grade skin care products. The products have been clinically tested to ensure they actually change/improve the skin.

In addition, when you purchase skin care products from the Downtown Spa and Laser Center you receive the expertise of the Estheticians and the Plastic Surgeons.

When should I begin Laser Hair Removal treatments?

Laser hair removal should be done when your skin is at its most natural color. You should not do Laser Hair Removal when your skin is tan or sunburn, as it affects the outcome and can actually harm the skin. It also makes the skin more sensitive, so plan your Laser Hair Removal around your fun in the sun and water. Laser Hair Removal requires several treatments, so allow a few months. If you want your results for Summer, start your treatments in the Fall…..

Are Botox Injections painful?

The sensation of pain or discomfort varies from person to person. Most people being injected at the Downtown Spa and Laser Center have reported little to no pain and only mild discomfort. There may be some temporary redness and/or tenderness at the injection site that usually is gone by the time you leave the office.

What can I do to remove dark spots on my face?

The treatments offered at the Downtown Spa and Laser Center in Norfolk can be customized to fit the individual. The severity of the skin condition often determines the course of treatment. Sun spots/age spots can be effectively treated with IPL(Intense Pulsed Light) Laser treatments and/or VI Peel. Skin maintenance can be achieved with the daily use of sunscreen and medical grade skin care products.

If I am planning a chemical peel or laser procedure, is there anything I should do before my treatment?

Tell your Esthetician about any topical products or medication you are using. It is always important to stop using products containing Retin A /Tretinoin and most for acne treatment. Don’t guess…..Ask.

How long do Botox Injections last?

Botox injections usually last 3 – 4 months, but effectiveness varies from person to person.


How often should I use sunscreen?

A Broad Spectrum sunscreen should be worn every day, even when it’s cloudy. The Downtown Spa and Laser Center offers a wide variety of sunscreen products to suit every skin type. Don’t forget to reapply!

How do I know what procedures and/or skin care products are right for me?

Different skin concerns and conditions require different treatments. Some conditions require a mix of several procedures, while other may be effectively treated with a series of one specific procedure. It all depends on the individual. A professional consultation with the Esthetician is the only way to determine what is best for you. The Downtown Spa and Laser Center offers free consultations.

Do the results of Botox Injections show immediately?

No, it may take up to 2 weeks to see total results. We ask our clients to make a two week follow-up appointment so that the Injector can assess the results at that time.

Are laser treatments painful ?

Most laser treatments are quite tolerable and quick. Some treatment areas are more sensitive than others and topical numbing cream can be applied for comfort. Some laser treatments are more aggressive and would require pretreatment with numbing cream. Ice is often applied before and/or after a laser treatment to sooth the treated area. We want our clients to be as comfortable as possible.